Get help

We're here to help. Choose the fastest route for your problem.

Report a bug

Found something that isn't working? Report it from inside the app. Codalio attaches the context we need.

1. Open the account menu (click your profile in the sidebar).
2. Click Report a bug.
3. Fill in:
   • Title (optional)
   • What went wrong? Describe what you did, what you expected, and what happened instead.
   • Screenshots: Codalio adds a screenshot of the current page automatically. Add more if they help.
   • Include recent errors from this tab: tick this to send recent technical errors. You can review them before sending.
4. Click Send report. You'll see Thanks, your report was received.

Contact support

Email support@codalio.com, or click Contact Support in the account menu.

To help us answer quickly, include:

• your project name,
• the stage you were in (Vision, Prototype, Build or Launch),
• the exact message you saw,
• the Support reference, if the message showed one.

Build errors come with a reference

When a build run stops, the card in the Build chat has a Contact support (or Contact us) button. It opens an email with your run ID, stage and reason already filled in. Just add what you were doing and send.

Before you write

Many problems have a quick fix. Check Troubleshooting and the FAQ first.